Shipping - Returns
All prices include the legal VAT plus shipping costs. We deliver with DHL or another provider of our choice to the following countries:
Germany flat rate 6,45 Euro (delivery time 2-4 working days)
|Package 5 kg
|Package 10 kg
|Package 20 kg
|Belgium, Denmark, France, Luxembourg, Monaco, Poland, Italy
Czech Republic, Spain
|Liechtenstein, Switzerland, Norway
United Kingdom, Northern Ireland
|Andorra, San Marino, Slovakia
|Sweden, Finland (doorstep delivery)
|Bulgaria, Estonia, Greece, Romania
Ireland, Croatia, Latvia, Cyprus
Lithuania, Malta, Portugal
|China, Indien, Indonesien
Japan, Kanada, Malaysia, USA
Malediven, Mexiko, Singapur
Südkorea, Taiwan, Thailand
|Australia, New Zealand
From a goods value of 150.00 EUR, we deliver free of charge within Germany. *
In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, under https://ec.europa.eu/taxation_customs/home_de and on import sales tax under http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland under http://xtares.admin.ch/tares/login/loginFormFiller.do.
For all payment methods, orders with corresponding availability are processed and sent immediately.
We are anxious to offer the fastest possible shipping.
When paying in advance, your order will be processed immediately after receipt of payment.
Information on delivery time:
a. If you place an order with us for several items order, for which different delivery times apply, we ship the goods in a joint shipment, unless we agree with you have agreed otherwise. In this case applies to the consignment total the delivery time for the item of your order with the longest delivery time applies.
b. Information for calculating the delivery date
The deadline for delivery begins with payment in advance on the day after the payment order has been issued to the transferring bank or for other payment methods to run on the day after the conclusion of the contract and ends with the expiry of the last day of the period. falls the last day the deadline on a Saturday, Sunday or at the place of delivery state recognized general holiday, takes the place of such a holiday day the next working day.
Once your order has been shipped, you will receive an email with the "parcel number" for tracking by DHL. With this number, you have the opportunity to track your delivery on the way to you. Thus, you always know where your ordered items are currently.
If delivery is made to non-EU countries, additional duties, taxes or fees may be payable by the customer, but not to the provider, but to the relevant customs or tax authorities. The customer is advised to check the details before ordering with the customs or tax authorities.
If the delivery is made to non-EU countries, additional duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before ordering.
In the case of a delivery via Neustrelitz, Ottendorf-Okrilla, Rüdersdorf (postal code areas: 01000 - 03999, 09520 - 09549, 09575, 09580 - 09639, 10000 - 19999) longer transit times may occur.
The delivery times are normal and are exclusive customs clearance. Remote Areas may have longer durations: delivery time up to 3 weeks.
* "Do you have a right of cancellation with regard to your order and should you make use of this after submitting your contract declaration with regard to part of your order, with the result that the threshold value we have specified with regard to the one you do not have to pay or that of us If the purchase price to be repaid is not reached, we reserve the right to demand the pro rata shipping costs for the remaining part of the order from you. However, this only applies if we had already informed you about the amount of the shipping costs for the remaining part of the order before submitting your contract declaration or if you could easily calculate the corresponding shipping costs based on our information before submitting your contract declaration. "